B&B Ca’ Letizia – Noli

These General Terms and Conditions govern bookings, access, stays and the use of the services offered by Ca’ Letizia, a property located in the historic centre of Noli.

By making a booking, accessing the property or staying at Ca’ Letizia, the guest declares that they have read, understood and fully accepted these Terms and Conditions, together with any specific conditions communicated at the time of booking, confirmation or payment.

These Terms and Conditions apply to bookings made:

• through the official website;

• by email;

• by telephone;

• through messaging services;

• through online booking portals and platforms;

• through intermediaries or affiliated partners.

Where a booking is made through a third-party platform, the contractual and rate conditions established by that platform shall also remain applicable insofar as they are compatible with these Terms and Conditions. In the event of any conflict, the platform-specific conditions shall prevail with regard to payment, cancellation and intermediation matters.

1. Property details

Property name: B&B Ca’ Letizia
Location: Via Suor Letizia, Noli (SV), Italy
Type: non-hotel accommodation facility / Bed & Breakfast
Accommodation capacity: one guest suite only, unless otherwise communicated in writing.

The full details of the owner/operator, including certified email address (PEC), VAT number or tax code, where applicable, may be indicated:

• on the official website;

• in the booking confirmation;

• in the information documents provided to guests;

• in the tax or commercial documentation issued by the property.

2. Description of the property and nature of the services

Ca’ Letizia is a charming historic residence located in the historic village of Noli and offers small-scale, private, high-standard hospitality, with only one suite available.

The property may offer:

• accommodation services managed directly;

• ancillary services within the residence;

• complementary services provided by third-party operators, affiliated partners or selected local businesses.

Guests acknowledge that certain services, experiences or activities described in information materials, on the website or in promotional communications:

• may be subject to availability;

• may require advance booking;

• may be seasonal;

• may be provided by independent third parties;

• may be modified for organisational, weather-related, safety, maintenance or force majeure reasons.

3. Booking requirements

Bookings may only be made by adults who have the legal capacity to enter into binding contracts.

The person making the booking:

• guarantees that the information provided is truthful;

• declares that they are authorised to accept these Terms and Conditions on behalf of the other guests included in the booking;

• assumes responsibility for informing all participants about the accommodation rules, restrictions, schedules, financial conditions and any specific clauses applicable to the stay.

The property reserves the right to refuse incomplete, anomalous, suspicious or non-compliant bookings.

4. Formation of the booking contract

A booking request does not automatically constitute acceptance.

A booking shall only be considered confirmed when all of the following conditions have been met:

• the property has received the booking request or booking order;

• availability has been verified by the property;

• any required payment or guarantee has been received;

• written confirmation has been sent by the property by email, message or booking system.

Depending on the period, length of stay, selected rate or sales channel, the property reserves the right to require:

• a credit card as a guarantee;

• partial advance payment;

• full advance payment;

• a confirmation deposit, where expressly indicated;

• additional documentation required to complete the booking.

If the requested documentation or payment is not received within the deadline specified by the property, the booking may be cancelled or considered unconfirmed, without any obligation to maintain availability.

5. Rates and prices

Unless otherwise stated in writing, rates are expressed in euros and refer to:

• one night;

• the suite;

• the maximum number of guests indicated in the confirmation;

• the booked period only.

Unless expressly stated otherwise, the rate includes:

• accommodation in the suite;

• initial provision of bed linen and towels;

• initial cleaning;

• ordinary utilities;

• Wi-Fi, where available;

• use of services expressly indicated as included;

• VAT, where applicable under the tax regime applicable to the property.

Unless otherwise stated, the following are not included:

• tourist tax;

• extra services;

• experiences requiring reservation;

• special consumption or supplies;

• services provided by affiliated third parties;

• transfers;

• parking;

• beach services;

• damages, penalties or additional charges provided for under these Terms and Conditions.

Rates may vary according to:

• seasonality;

• number of guests;

• length of stay;

• advance booking period;

• events, public holidays or periods of high demand;

• special packages;

• promotional conditions;

• sales channel used.

Promotional offers are not cumulative unless otherwise expressly stated.

6. Tourist tax

Any tourist tax imposed by the Municipality of Noli is not included in the rate unless expressly stated otherwise and must be paid by guests in accordance with the municipal regulations in force at the time of the stay.

The amount, application period, exemptions, reductions, maximum number of taxable nights and related declaration requirements shall be governed exclusively by the rules established by the Municipality of Noli and applicable legislation. The property may require guests to complete the necessary documentation in the event of an exemption or concession.

Where a guest declares that they are entitled to an exemption or reduction, the guest is responsible for the accuracy of the declaration and for providing any documentation required. If the necessary documentation is not provided, the property may charge the full amount of the applicable tax.

7. Payment methods

Accepted payment methods may include:

• bank transfer;

• credit or debit card;

• payment link or electronic payment gateway;

• online booking platforms;

• cash, within the limits permitted by law.

The property reserves the right to require:

• advance settlement;

• payment at check-in;

• payment before access to additional services;

• credit card pre-authorisation.

Where a security deposit is required, it may be retained in whole or in part in the event of:

• damage to the property, furnishings or equipment;

• breach of the accommodation conditions;

• loss of keys, access devices or remote controls;

• the need for extraordinary cleaning;

• charges resulting from unauthorised use or use exceeding what was agreed.

8. Cancellation, modification and no-show policy

Cancellation conditions may vary depending on the selected rate, seasonality and booking channel.

Unless different conditions are expressly stated in the booking confirmation, direct bookings may be subject to one of the following:

• flexible rate with free cancellation up to a specified deadline;

• partially refundable rate;

• non-refundable rate;

• confirmation deposit not refundable in the event of cancellation attributable to the guest.

The exact conditions applicable to each stay are those stated in the written confirmation sent to the guest.

In the event of cancellation by the guest:

• any refund shall be processed according to the technical processing times of the payment method used;

• third-party fees, bank charges or intermediary costs may be non-refundable where they cannot be recovered by the property;

• sums paid as a confirmation deposit shall be governed by the applicable legal rules where expressly described as such in the booking confirmation.

If the guest fails to arrive without notice within the check-in time, or within another agreed deadline, the booking may be treated as a no-show, with the penalties provided under the booked rate being applied and the property being entitled to make the suite available for resale.

Requests to change dates are subject to availability and do not constitute a guest entitlement. Even where availability exists, the property may apply:

• a rate adjustment;

• administrative charges;

• new cancellation conditions relating to the amended stay.

9. Cancellation or subsequent impossibility of performance by the property

Where, due to objective circumstances, breakdowns, unforeseen technical issues, force majeure events, decisions by public authorities or other circumstances not attributable to wilful misconduct or gross negligence by the property, the stay cannot be provided or must be interrupted, the property may:

• offer alternative dates;

• offer alternative accommodation, where available;

• fully or partially refund amounts received for services not provided.

Except where mandatory provisions of law apply, such refund shall constitute the guest’s sole financial claim, excluding further claims for indirect damages, loss of opportunity, loss of enjoyment of the holiday, expenses incurred with third parties or similar losses, where such compensation is not required by law.

10. Check-in

Unless otherwise communicated in writing, check-in is available from 3:00 p.m. to 8:00 p.m. on the day of arrival.

Different times must be agreed in advance and accepted by the property. A request for early or late check-in does not constitute automatic confirmation and depends on availability, organisation and operational conditions.

Guests must provide reasonable advance notice of:

• expected arrival time;

• any delays;

• any particular access requirements.

The property may provide personalised access instructions, including self check-in, access codes, key boxes, key handover or reception by appointment.

Failure to comply with the agreed time without adequate notice may result in:

• no guarantee that staff will be available to wait;

• a late check-in surcharge, where applicable;

• inability to check in on the same day;

• the booking being treated as a no-show in more serious cases.

11. Guest identification and legal obligations

Upon arrival, all guests, including minors in accordance with applicable rules, must present a valid identity document.

Access or accommodation is not permitted to persons who have not been identified or properly registered.

As an accommodation operator, the property is required to register guests and transmit their details to the competent authorities through the channels established by applicable law. For this reason, accommodation cannot be provided without a valid identity document or where guests refuse to provide the required information.

Guests guarantee that the information provided is correct, complete and truthful. False declarations, the use of invalid documents or material omissions may result in refusal of accommodation, termination of the stay and any further consequences provided for by law.

12. Check-out

Unless otherwise stated, check-out must be completed by 11:00 a.m. on the day of departure.

By this time, guests must:

• vacate the suite;

• return keys, badges, remote controls or other access devices;

• report any damage, faults or irregularities;

• settle any outstanding extras.

Late check-out is subject to prior approval and availability. Without authorisation, remaining in the suite beyond the agreed time may result in an additional charge or, in more significant cases, the cost of an additional night.

13. Breakfast

Unless otherwise provided by the booked rate or separately communicated, breakfast may be served at the property, normally between 9:00 a.m. and 11:00 a.m., subject to reservation by the time indicated by the property.

For guests requiring breakfast at different times, an arrangement with an affiliated local establishment may be offered.

Breakfast procedures, products and availability may vary according to the season and organisational requirements.

The property shall provide guests with operational information concerning:

• where breakfast is served;

• opening or service times;

• access arrangements;

• any vouchers;

• the content of the service.

Guests acknowledge that:

• breakfast times and arrangements may depend on the affiliated partner;

• food intolerances, allergies or specific dietary requirements must be communicated sufficiently in advance;

• the property is not responsible for temporary unavailability, limitations or changes attributable to the third-party provider, without prejudice to its commitment to offer a reasonable alternative where possible.

14. Facilities and services included in the suite

Unless otherwise stated in the room description or booking confirmation, the suite may include:

• complimentary Wi-Fi;

• air conditioning;

• heating;

• refrigerator or minibar;

• safe;

• kettle with a selection of teas and herbal infusions;

• bed linen and towels;

• complimentary bathroom amenities;

• hairdryer;

• wardrobe or clothes storage;

• table, seating or relaxation area;

• bathrobes;

• additional pillows;

• USB and USB-C sockets;

• board games;

• books;

• additional amenities listed in the information materials.

The property undertakes to maintain the suite in appropriate, functional conditions consistent with its general description, it being understood that:

• minor aesthetic, furnishing or layout differences shall not constitute breach of contract;

• the subsequent malfunction or unavailability of individual non-essential facilities shall not automatically entitle guests to a refund, except where required by law or where the inconvenience has a material impact on the stay.

15. Extra services, experiences and services by reservation

During the stay, subject to availability and unless otherwise regulated, guests may request additional services such as:

• food and wine experiences;

• private tastings;

• romantic arrangements;

• special services for particular occasions;

• access to affiliated beach facilities;

• delivery to the property or collection from the room of products purchased through Cantina Sabauda or other connected sales channels;

• experiences within the village or outdoor activities organised by third parties.

Such services:

• are not automatically included in the base rate unless expressly stated;

• must be requested in advance;

• are subject to confirmation;

• may involve additional costs, specific rules, usage restrictions, waivers or dedicated deposits.

16. Special rules for terrace, sauna, bath and wellness areas

Any use of kayaks, snorkelling equipment or other equipment made available is subject to availability, weather and sea conditions, instructions provided by the property and any limitations established under applicable law.

Guests acknowledge that use of such areas may involve risks relating to:

• wet or slippery surfaces;

• high temperatures;

• improper use of equipment;

• personal physical conditions incompatible with exposure to heat or temperature changes;

• failure to follow instructions provided.

For these reasons:

• use is permitted only to authorised guests;

• minors may access such areas only under the full and continuous responsibility of accompanying adults and only where expressly permitted;

• guests must use all facilities with the utmost care;

• use while intoxicated, impaired or in unsuitable physical condition is prohibited;

• the property may deny or suspend access in the event of misuse, adverse weather conditions, safety requirements, maintenance or failure to comply with the rules.

The property shall not be liable for accidents, inconvenience or consequences resulting from improper, negligent or non-compliant use, except where liability cannot be excluded under applicable law.

17. Number of guests and permitted access

Only persons included in the booking and properly identified at check-in may stay in the suite.

Additional persons may not be accommodated, even temporarily, without prior written authorisation from the property.

Access by external visitors, companions, friends or relatives who are not registered is subject to prior authorisation by the property and may be prohibited or restricted for reasons of safety, privacy, quiet enjoyment, capacity or applicable regulations.

The unauthorised presence of persons not included in the booking may result in:

• additional charges;

• immediate termination of the stay;

• notification of the competent authorities where necessary;

• retention of amounts as a penalty or compensation, within the limits permitted by law.

18. Proper use of the property and quiet enjoyment

Guests are required to use the suite and areas of the residence diligently, respectfully and responsibly, with particular regard to the historic value of the setting.

Guests are required to:

• behave in a civil and respectful manner;

• avoid excessive noise;

• keep music, television and audio devices at a reasonable volume;

• avoid disturbing local residents, any other guests or neighbouring businesses;

• respect any quiet hours communicated by the property;

• refrain from moving furniture or equipment without authorisation;

• use the suite exclusively for authorised tourist accommodation purposes.

Unless prior written authorisation has been obtained, the following are expressly prohibited:

• parties;

• events;

• gatherings;

• professional photography or video shoots;

• commercial use of the premises;

• unlawful activities or activities contrary to public decency;

• use of the property as a venue for meetings open to the public.

The property reserves the right to terminate the stay immediately in the event of conduct incompatible with the nature of the residence, without any obligation to refund the unused portion of the stay, within the limits permitted by law.

19. No-smoking policy

Smoking is prohibited inside the suite and, where communicated, in other areas of the property. This prohibition includes electronic cigarettes, heated tobacco devices, hookahs and similar products, except in areas expressly designated for smoking.

In the event of a breach, the property may charge:

• extraordinary cleaning costs;

• deodorising or sanitisation costs;

• damage to textiles, furnishings or surfaces;

• any further documented losses or damage.

20. Pets

Pets are not automatically admitted and must be agreed with the property in advance and in writing.

Where permission is granted, the pet owner undertakes to:

• supervise the animal carefully;

• ensure that it does not cause disturbance, damage or hygiene problems;

• comply with any restrictions relating to access to certain areas;

• immediately clean any waste or dirt caused by the animal;

• not leave the animal unattended unless specifically authorised.

The property reserves the right to apply additional charges or security deposits and to withdraw permission where the animal’s behaviour is incompatible with the safety, hygiene or quiet enjoyment of the property.

21. Cleaning, housekeeping and maintenance

The suite is provided clean and in good order.

Depending on the length of stay and the selected arrangement, the property may provide:

• periodic housekeeping;

• scheduled linen changes;

• intermediate cleaning;

• additional cleaning upon request.

Guests are required to keep the suite in reasonably tidy condition and promptly report:

• faults;

• breakages;

• malfunctions;

• water leaks;

• technical anomalies;

• potentially dangerous situations.

Failure to report a fault promptly where this contributes to worsening the damage may be taken into account when assessing the guest’s responsibility.

22. Damage, loss and additional charges

Guests are responsible for damage caused directly or indirectly by themselves, persons accompanying them, authorised visitors, minors under their responsibility or animals brought onto the property.

Compensable damage may include, by way of example:

• breakage or deterioration of furniture, textiles, furnishings, appliances or systems;

• permanent stains;

• smoke damage;

• loss of keys or access devices;

• tampering;

• the need for emergency interventions, repairs or extraordinary cleaning.

The property may calculate and charge such amounts:

• by retaining all or part of the security deposit;

• by charging the payment card where authorised;

• through a subsequent documented request for payment.

23. Personal belongings, safe and liability

Guests are advised to take appropriate care of their personal belongings and to use the safe provided in the suite, where available.

Except where liability cannot be excluded under applicable law, the property shall not be liable for:

• loss;

• theft;

• misappropriation;

• deterioration;

• damage to money, jewellery, electronic devices, documents, luggage or other personal items left unattended or not formally entrusted to the property for safekeeping.

The property is also not responsible for vehicles, bicycles, scooters or other belongings left in external areas or unsupervised spaces, unless otherwise agreed in writing.

24. Minors

Minors may stay only when accompanied by a parent, guardian or legally responsible adult.

The accompanying adult assumes full responsibility for the minor’s behaviour, supervision and any damage or consequences arising from inadequate supervision.

For safety reasons, access by minors to stairways or other potentially sensitive areas may be restricted, prohibited or subject to specific rules communicated by the property.

25. Safety and proper use of facilities

Guests are required to use all systems and devices within the property with due care, including electrical systems, air conditioning, wellness equipment, doors and windows, access systems and electronic devices.

It is prohibited to:

• tamper with systems or equipment;

• introduce flammable or hazardous materials;

• use open flames, portable cooking appliances or unauthorised devices;

• alter safety systems or any video surveillance systems located exclusively in areas permitted by law;

• use the property in a manner contrary to its intended purpose.

26. Wi-Fi and digital services

Any Wi-Fi connection is provided as an ancillary service, subject to network coverage, network performance and the technical conditions present within the historic centre.

The property does not guarantee:

• absolute continuity of service;

• a constant minimum speed;

• compatibility with all devices;

• absence of interruptions due to telecommunications providers, power outages, maintenance or force majeure.

Guests undertake to use the connection lawfully and in compliance with applicable legislation and must refrain from any unlawful, abusive activity or activity infringing the rights of others.

27. Services provided by third parties

Certain services or experiences proposed or recommended by Ca’ Letizia may be provided by external partners, including, by way of example:

• affiliated establishments providing breakfast;

• affiliated beach facilities;

• guides;

• tour operators;

• transfer providers;

• restaurants;

• organisers of tastings or outdoor activities.

In such cases, unless Ca’ Letizia acts directly as the seller of the relevant service, the contractual relationship relating to that specific service may be established directly between the guest and the third-party provider.

The property is not responsible for service failures, cancellations, delays, damage or contractual breaches attributable to such third parties, except where otherwise required by law.

28. Force majeure

The property shall not be held liable for failure or improper performance of services resulting from events outside its reasonable control, including, by way of example:

• power outages;

• network failures;

• water supply interruptions;

• exceptional weather events;

• storm surges;

• weather alerts;

• measures imposed by public authorities;

• strikes;

• pandemics or public health emergencies;

• fires;

• natural disasters;

• unexpected unavailability of essential suppliers.

In such circumstances, the property shall, where reasonably possible, take appropriate measures to minimise inconvenience and propose solutions compatible with the circumstances.

29. Privacy and processing of personal data

Guests’ personal data are processed in accordance with applicable data protection legislation and the property’s Privacy Policy.

Personal data may be processed for purposes connected with:

• management of the booking;

• administrative, tax and accounting obligations;

• public security obligations;

• operational communications relating to the stay;

• services requested by the guest;

• protection of the property’s rights.

Guests are required to read the Privacy Policy, which is made available on the official website, upon request or at check-in.

30. Complaints and reports

Any problems, complaints or disputes must be reported promptly to the property during the stay in order to allow, where possible, immediate verification and corrective action.

Complaints submitted only after departure in relation to circumstances that were not reported while corrective action was still possible shall be assessed taking into account the property’s inability to intervene promptly.

31. Severability

If one or more provisions of these Terms and Conditions are found to be invalid, ineffective or unenforceable, this shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

32. Governing law and jurisdiction

These Terms and Conditions are governed by Italian law.

Any dispute concerning the interpretation, validity, performance or termination of the contractual relationship shall be subject to the court having jurisdiction under applicable law, without prejudice to any mandatory consumer jurisdiction provisions where applicable.

33. Final provisions

The updated version of these Terms and Conditions may be:

• published on the official website;

• sent by email;

• attached to the booking confirmation;

• made available at the property.

The version applicable to the stay shall be the version communicated or available at the time of booking, except for changes required in order to comply with mandatory provisions of law or measures issued by competent authorities.